I am having the worst luck with software upgrades.
Posted on | August 28, 2008 | No Comments
First, despite three emails, including one from the president of the company, exhorting that I don’t need to have any physical boxed software shipped to me because I only need the upgrade license, EastWest/Soundsonline charged me for shipping and shipped me a box of discs that I already have. Apparenlty there was a special box I needed to check on the order, and numerous personal emails and requests go unheeded if you don’t have the box checked.
I found out yesterday that RobPapen Blue, a synth I use a lot, just had an upgrade to v1.8. Great, I went to download it…and they’ve changed their login and user database stuff around since the 1.7 upgrade. Fine. I set up a new login, and it asks for my Blue serial # (which I ahd stored for my old login) and…well, I can’t find it, because it was printed on the inside of the box, which was one of the only casualties of the last basement flood. Hopefully they’ll have pity on me and be able to recover my old serial.
Sigh.